Built-in user manual
The documentation is in the tool, not in a binder
Training fades in a few weeks. What remains is what can be found at the exact moment someone is stuck.
Read without leaving the screen
The manual opens from inside the app, at the section matching what the user is doing.
Asked in plain language
The assistant draws on the same manual: asking the question is searching the documentation.
Maintained with the product
The manual moves at the same pace as the platform, with no separate update cycle.
In detail
- Documentation reachable from every screen
- Plain-language search
- Translated into the interface languages
- Updated alongside the product
- Reduces the network's support load
See J-Way on your own cases
A one-hour walkthrough on a dataset that matches your market, driven by your questions rather than a scripted tour.